- In the event the Customer is dissatisfied with the quality of M3 Kitchen’s products, the Customer shall not be entitled to seek cancellation nor refund of the billed amount. But customer can send their feedback of same on consumercare@dblfood.com. We at M3 Kitchen will try our best to address your concern. However if there is any shortfall in delivery or the food items such as leakage or damage, the Customer shall at the time of delivery return the food items to the delivery boy with a written complaint of the same on the Bill against signature of the delivery boy. Moreover, in the event of any shortfall in delivery or the food items having spilled/ or being damaged, the Customer shall inform M3 Kitchen at the consumer care e-mail of the same within 24 hours. M3 Kitchen shall thereafter initiate investigations in the matter of complaint received and shall make reasonable efforts to complete such investigation within a period of 10 days from the date of such commencement. The decision of M3 Kitchen on completion of such investigation shall be final, binding and conclusive on the Customer and the customer shall not dispute the same.
- After mutual agreement of refund of payment, M3 Kitchen shall reverse the payment in the same mode the customer has paid. Such refund shall be fulfilled in 7 working days from the date of mutual agreement.
